In PlaytoCare, each game progresses through a series of stages, and the host controls this journey by selecting buttons that initiate new stages and determine what players see.
Game Progression Flowchart
Before I stepped in, host controls were an afterthought, resulting in a cumbersome experience. Hosts often made errors or got stuck, affecting not just their experience but also that of the players. This had a cascading effect, undermining the value that the app could deliver to charitable organizations.
Knowing that hosts were likely new to the app and had little time to practice, my design objectives were straightforward: ensure clarity in controls, include error mitigation features, and provide contextual cues for upcoming actions.
To dive deeper into the problem, I consulted our play testers, who had been actively hosting games and had invaluable feedback on existing issues.
Armed with this feedback, I designed a set of simple, intuitive buttons placed at the bottom of the live-streaming screen. These buttons were intended to be easily noticeable and user-friendly.
Clicking on any button triggers an overlay with a preview of the next stage, enabling hosts to communicate upcoming actions to players. Additionally, a 'Not Yet' button offered an easy way to correct any mistakes.
Through close consultation with play testers and a targeted approach to design, I was able to revamp the host controls to be more intuitive, error-resistant, and context-aware. This not only enhanced the experience for the hosts but also indirectly improved the game for players, thereby increasing the app's value to charitable organizations.